Privacy Policy

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We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998. When you place an order, we will require your name, e-mail address, delivery address credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order.

A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

We will not disclose or pass on your details to any third party. We will use your email address to contact you to advise of any promotional offers or new product ranges or changes to your order. We will never sell your details to a third party. If you would rather not receive this information, please inform us of this.

 

 

Security Information

The Silk Petal website is a UK-based website and is in accordance with the requirements of the UK Data Protection Act 1998 relating to the personal information you supply on the Site. The Site uses a security system that protects your information from unauthorized use.

Every time you enter an area of the site that has or requires sensitive information such as your credit card details, an icon will appear at the bottom of your browser window that looks like a padlock. This is an indication that the site is secure. We will not sell, distribute or disclose information about you as an individual or your personal usage of the site without your consent or unless required or permitted to do so by law.

Information and data may be automatically collected through the use of cookies. Cookies are small text files the site can use to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the site for you.

We may monitor customer traffic patterns, site usage and related site information in order to optimize your use of the site and we may give aggregated statistics to a reputable third-party, but these statistics will include no information personally identifying you.