Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks.
We will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Carrier actions which are beyond our control. Please contact us as soon as possible if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in good order or classified as lost by the Carrier Company.
We will attempt to deliver your order to the delivery address originally stated. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us Returning & reporting faulty goods At Silk Petal we work hard to ensure that all our items are delivered in the safest possible way and that they arrive to you in perfect condition. In the event that your item has arrived damaged, please email us within 48 hours of receipt by contacting us at firstname.lastname@example.org. We will then contact you to discuss a replacement or refund. We cannot accept responsibility of damages after 48 hours.
If any of the packaging is damaged the item is to be refused by the customer and not to be signed for. Silk Petal will refund postage on faulty items.
Photographic evidence of the damage will be required.
Returning unwanted goods
We hope you will be happy with your purchase from Silk Petal, if for any reason you wish to return an item we ask that you contact us to confirm your intention and return the item within 7 days of receipt.
The item must be returned in the same condition as when it arrived and will preferably be returned in the original packaging.
Please ensure that the items are securely packaged to prevent any damage on return. The goods will remain the buyer’s responsibility until returned. If the returned goods are damaged at all on receipt through transit, it will be down to the sender to claim from the courier service they used. On receipt we will inspect the item and process refunds within 30 days.
How to return goods
When making returns it is advisable you use a postage service that is trackable and insured to protect yourself in case of damage or loss.
The customer is responsible for the postage on non-faulty or unwanted items. The item will need to be checked over by our staff before any refunds can be issued.
All returns must be sent to: Silk Petal 5 Nottingham Close, Wingerworth, Chesterfield, Derbyshire, S42 6NY